Client Support

Customer support

DataSpace customer support is a single point of contact with the customer, providing high-quality services to the company’s customers, with guaranteed SLA.

DataSpace Data Center 24/7 Phone: +7 (495) 411 6548
Email: service@dataspace.ru

DataSpace customer support is a single point of contact with the customer, providing high-quality services to the company’s customers, with guaranteed SLA.

DataSpace Data Center 24/7 Phone: +7 (495) 411 6548
Email: service@dataspace.ru

Advantages

Optimization of production costs for providing services to the company's clients.
24x7 monitoring of engineering infrastructure elements, immediate information update for customers.
Customer`s satisfaction - 100%, based on monthly interview results.
Inquiry response time is less than 30 minutes.

By contacting our Customer Support you may

Submit an access request

Requests are accepted 24 hours a day via email. We will provide you with all the necessary forms as well as the copy of our access procedures.

Create a work request

Work requests can be submitted by phone and e-mail. We will always keep you updated on the progress and status of your submitted requests by e-mail.

Plan your equipment delivery

An advance notification about you deliveries helps us assist you in managing the delivery or removal of your equipment from the data center. If necessary, we will provide the tools and equipment (trolleys, loaders).

Use our Remote Hands service

You can rely on our Customer Support staff to remotely manage your equipment under your guidance. The scope and volume of Remote Hands services offered is stipulated in our agreement.

Get expert advice

Our Customer Support is available 24/7 to advise our clients on any issues related to services offered by the DataSpace facility.

Request escort during your visits to the data center or assistance in performing work

At our client's request we will accompany them or their representatives during their visit to the data center and data halls. Our highly trained and certified Customer Support or Data Center Operations staff will accompany and assist you during your visit.

Request power consumption and environmental conditions reports

We will provide reports generated by our monitoring systems. The contents and scope of the report is conditional on the actual location of client's equipment within the data hall. Reports are provided periodically or at your request.

Get information on scheduled and corrective maintenance of the data center infrastructure

We notify our clients about all data center infrastructure maintenance activities scheduled for the next six months by e-mail. We will also send out an addition notification at least one week prior to performing any maintenance.