Customer support

Requests are accepted 24 hours a day via email. We will provide you with all the necessary forms as well as the copy of our access procedures.

Work requests can be submitted by phone and e-mail. We will always keep you updated on the progress and status of your submitted requests by e-mail.

An advance notification about you deliveries helps us assist you in managing the delivery or removal of your equipment from the data center. If necessary, we will provide the tools and equipment (trolleys, loaders).

You can rely on our Customer Support staff to remotely manage your equipment under your guidance. The scope and volume of Remote Hands services offered is stipulated in our agreement.

Our Customer Support is available 24/7 to advise our clients on any issues related to services offered by the DataSpace facility.

At our client's request we will accompany them or their representatives during their visit to the data center and data halls. Our highly trained and certified Customer Support or Data Center Operations staff will accompany and assist you during your visit.

We will provide reports generated by our monitoring systems. The contents and scope of the report is conditional on the actual location of client's equipment within the data hall. Reports are provided periodically or at your request.

We notify our clients about all data center infrastructure maintenance activities scheduled for the next six months by e-mail. We will also send out an addition notification at least one week prior to performing any maintenance.